FAQ

A Brew Pop is a handmade tea lollipop. Real loose leaf tea, dried fruit, berries and edible flowers are set inside a clear, sugar free candy shell on a bamboo stick.

You do not eat it. You drop it into a cup of hot water and it dissolves into a full cup of tea, with the fruit and flowers opening up in front of you.

Place the pop in about 10 oz (300 ml) of boiling water. Stir for roughly 2 minutes until the candy fully dissolves, then let it steep for 10 to 15 minutes. Lift out the stick and enjoy.

Nothing else is needed. The sweetness is already in the pop.

You can. It is food safe. But it was designed to be brewed, and that is where the flavor actually lives, so we always suggest hot water first.

One generous cup, about 10 to 12 oz. For a teapot, use one pop per cup of water.

Yes, and it is beautiful. Dissolve the pop in a small amount of hot water first, let it steep, then pour the concentrate over a full glass of ice.

Light, floral and gently sweet. Not syrupy. The exact character depends on the blend you choose, from bright berry to soft peach and rose.

The heart is about 2.2 inches wide. With the bamboo stick and wooden bead the whole piece is about 6 inches long, which is why it photographs so well on a place setting.

Our core lineup is Peach Petal Glow, Floral Tea Elixir, Crimson Cherry Kiss, Raspberry Cloud and Blushing Berry.

You can also choose Mix, which is the most popular option for events: every guest gets a different one.

Yes. Choose Mix and we will spread the flavors evenly across your order.

No. Our pops are sugar free and made with isomalt, a sweetener derived from beet sugar. It gives the same clear, glass like shell as candy sugar but with about half the calories.

Isomalt does not promote tooth decay, which is one reason it is used in fine sugar art.

Sugar free. Not a low calorie food. Not a reduced calorie food. Not for weight control.

Isomalt is a widely used sugar alcohol, approved for food use and vegan, gluten free and dairy free. As with all sugar alcohols, eating a large quantity at once may have a laxative effect. Brewed as intended, one pop per cup, this is not a concern for most people.

It depends on the blend inside. Anything built on black, green or jasmine leaf contains caffeine. Our pure fruit infusions, herbal blends and rooibos blends are naturally caffeine free.

Every blend is marked on the Ingredient Guide. If you need a fully caffeine free order for an evening event, tell us and we will build it that way.

Yes, when you choose a caffeine free fruit blend. It is sugar free, so it is a favorite for children's parties and christenings.

Please supervise small children: the piece sits on a pointed bamboo stick.

Yes. Everything we work with is plant based, and no gluten containing ingredients are used. The isomalt, the edible gold dust and the food coloring are likewise vegan, gluten free and dairy free.

Some of our teas are produced in facilities that also handle nuts, and the manufacturer states this on the packaging where it applies. If you have a nut allergy, please email us at info@sipnfox.com before ordering and we will confirm the exact blend for you.

Several of the loose teas we use carry kosher certification from their own producers. The finished Brew Pops are not certified yet. Certification is something we are actively working on.

If certification matters for your event, email us and we will tell you exactly what we can document today.

Best within 6 months of the date you receive them. Keep them sealed, in a cool dry place, away from direct sun and away from humidity. A kitchen cabinet is perfect. A steamy bathroom or a hot car is not.

Humidity is the real enemy: it makes the candy surface tacky. Sealed and dry, they hold beautifully.

Herbal ingredients such as hibiscus, licorice root, echinacea and raspberry leaf are not right for everyone. If you are pregnant, nursing, taking medication or managing a medical condition, please check with your doctor before drinking herbal teas regularly.

For favors, most designs start at 10 pieces. A few ribbon only styles start at 25.

Gift boxes and gift sets have no minimum. One is perfectly fine.

Yes. You can add a personal message of up to 8 words, printed on the sticker on the back of each favor. Names, a date, a thank you, a wedding hashtag.

We confirm the exact wording with you before anything is printed. If you would like to see a digital proof first, just ask.

• Ribbon with a message on the back sticker, from $4.50 per piece
• Printed tag with your message, from $5.50 per piece
• Keepsake card sets with lace, teddy or floral cards, $7.90 to $9.90 per piece
• Bulk packs: 100 pieces with custom ribbon at $390, or 100 with custom tag at $499

Ribbons come in 16 colors, so we can match almost any palette.

Yes. We offer a paid sample set so you can see the finish, the size and the color in person before you order for 150 guests. Email info@sipnfox.com with your event date and guest count and we will put one together for you.

Every piece is poured, decorated and finished by hand, so production takes 5 to 6 days. Transit then adds 3 to 7 business days, and the further you are from New Jersey the longer that second part runs.

For a dated event, please order at least 3 weeks ahead. That is the timeline where nothing has to go perfectly for your favors to be on the table in time.

If you need your order in hand within the next two weeks, email us before you order. We will check the production schedule and your delivery zone and tell you honestly whether the date is possible. For orders above 300 pieces, please write to us first either way so we can reserve production time for you.

Very often yes, and we do not charge extra for it. Almost everyone who needs a tight date writes to us first, and we make room for them. It depends on two things: what is already in the production schedule that week, and where you live. We can move you up in our own queue, but we cannot speed up the postal service, so a tight date to Alaska is a different question than a tight date to New Jersey.

Email us with your date and your zip code before you place the order. If we can do it, we will say yes. If we cannot, we would rather tell you now than let you find out on the day of your event.

Write to us as soon as possible and we will do everything we can. Once a personalized order has gone into production, the printed pieces cannot be changed.

Yes. Large celebrations, galas and corporate programs are a regular part of what we do. Send us your count and your date and we will confirm the timeline before you pay for anything.

In most cases yes. We keep 16 ribbon colors in stock, and tags and cards are printed for your order, so the wording, the font and the artwork can follow your event design.

Yes. Every piece arrives individually finished with its ribbon, tag or card already attached. There is no assembly and nothing to tie. You open the box and set them out.

One per guest, plus a small buffer of about 5 to 10 percent. Guests take a second one for someone who could not come, and you will want a few for photographs.

We can ship anywhere in the US, including to a venue or a planner. That said, we usually recommend shipping to you at least a week early so you can see the box with your own eyes before the day, and so a slow delivery week never becomes an emergency.

Isomalt is far more heat stable than chocolate, so a warm delivery day is not a problem in itself. What does cause trouble is a package sitting in direct sun or in a closed car.

Bring the box inside promptly and keep it out of the sun, and your favors will be perfect on the day.

Weddings, bridal showers, baby showers, christenings and baptisms, milestone birthdays, anniversaries, engagement parties, holiday tables and corporate galas.

They work especially well when guests span several generations, because the pops are sugar free and can be made caffeine free.

Yes, regularly. If you plan events professionally, email us and we will set you up with samples and a straightforward way to reorder for each client.

Yes. Our custom design card sets are printed with your artwork, your message and your brand colors, and each card is paired with a Brew Pop.

Current pricing: 50 custom cards with Brew Pops at $430, 100 at $750.

Client thank you gifts, conference and trade show tables, closing gifts, employee appreciation, holiday sends and welcome kits for new hires.

Please allow 3 to 4 weeks for a branded order: the cards are designed and printed for you, production runs 5 to 6 days, and then it still has to travel. If your deadline is tighter, write to us first and we will tell you what is realistic.

Tell us what you need. For multi address sends, email info@sipnfox.com with your list and your date and we will work out the logistics with you before you order.

Two separate stages, and both matter:

• Production: 5 to 6 days. Nothing sits on a shelf waiting for you. Your order is made after you place it.
• Delivery: 3 to 7 business days after it ships, depending on how far you are from New Jersey.

So please plan on about two weeks from click to doorstep, and order 3 weeks ahead of a dated event.

Orders are processed Monday through Friday. An order placed after 5 PM on Friday or over the weekend starts the following Monday.

Because there is no warehouse behind us. A large retailer ships you something that already exists in a box somewhere near your city. We start making your order the day it comes in, by hand, and only then does it travel across the country.

That is also why we ask for your date early. If you order today and you live in Alaska, we cannot put it in your hands in three days, no matter how much we want to.

We try very hard not to. We have paid for overnight service several times, at around $150 a package, and watched the carrier miss the date anyway. The customer had paid, we had paid, and the gift still was not there for the occasion.

We would rather decline an order than take your money for a promise the postal service will not keep. If your date is tight, email us at info@sipnfox.com and we will look at it with you before you pay for anything.

At the moment we ship within the United States only.

Yes. As soon as your package is handed to USPS or UPS you will receive a tracking number by email. Once it leaves our studio, delivery timing is in the carrier's hands, and estimated dates in tracking can move.

Contact us immediately at info@sipnfox.com. If the package has not shipped yet we can usually fix it. Once it is with the carrier we cannot redirect it, and we are not able to replace packages sent to an address entered incorrectly at checkout.

Each piece is packed to travel: protected individually and cushioned inside the shipping box, so the ribbons and cards arrive exactly as they left us.

Because everything we make is a fresh, handmade food item, all sales are final. For safety and hygiene reasons we cannot accept returns or issue refunds on food products, including for a change of mind or an incorrect selection at checkout.

The one exception is damage in shipping, which we replace at no cost. Full details are in our Return Policy.

We will replace it free of charge. Contact us within 7 days of receiving your order, with clear photos of the damaged items and of the packaging, by email at info@sipnfox.com or on Instagram at @sip_n_fox. Once we confirm, the replacement goes into production right away.

No, that is the handmade part. Every pop is poured and finished by hand, so small differences in shade, shape and the placement of the flowers are normal, and honestly they are our favorite thing about the product.

Check with neighbors, your building's mailroom and any side or back entrance first, since carriers often leave packages out of sight. If it is still missing, the claim goes to USPS or UPS directly, as they hold the proof of delivery.

Once a carrier marks a package as delivered, the order counts as fulfilled and we are not able to replace it. Write to us anyway and we will help you push the claim through.

Contact the carrier first with your tracking number. If they confirm the package is lost, write to us and we will help you file the claim.

Email info@sipnfox.com or message us on Instagram at @sip_n_fox. A real person reads both, and if your event is close, say so in the first line and we will move you up.